Can I change the colors, fonts and wording on any of the designs in your collection?
What if I want a different size invitation then what I see on your site?
What is the process and turn around time for an invitation from your collection?
What is the process and turn around time for custom designed invitation suite?
How do you print your invitations?
What if I am looking for something that is not on your site?
How do we communicate during this process?
What is your return and refund policy?


Can I change the colors, fonts and wording on any of the designs in your collection?
Of course! The wedding invitation suites and some of the other paper products can be customizable to better suit your needs.



What if I want a different size invitation then what I see on your site?
I can work with you to change the size of the invitation as long as it fits in a standard size envelope that can be mailed.



What is the process and turn around time for an invitation from your ready-made collection?
I will start the process by talking with you about the details of your order so I can create a custom quote for you. Once the details are decided upon (number of invites needed, wording,etc.), I'll request a 50% non-refundable deposit for your order.


After the deposit is made, I will send you a proof within 2-3 business days. Then you have 3 complimentary rounds of revisions to make everything perfect! After 3 rounds, a $10/round fee will be added to your final payment.

Once I have your final approval, your final payment will be due. This payment will consist of your remaining balance plus shipping. Once the final payment is made, I will begin printing and assembling your order– this takes about 10-15 business days, depending on the size of your order.


What is the process and turn around time for a custom designed invitation suite?
This process starts just the same as a ready-made design. We will talking about the details of your order so I can create a custom quote. Once the details are decided upon (number of invites needed, wording,etc.), I'll request a 50% non-refundable deposit for your order.


After the deposit is made, I will send you a few design choices within 5-7 business days. Then you have 3 complimentary rounds of revisions to make everything perfect! After 3 rounds, a $15/round fee will be added to your final payment.

Once I have your final approval, your final payment will be due. This payment will consist of your remaining balance plus shipping. Once the final payment is made, I will begin printing and assembling your order– this takes about 10-15 business days, depending on the size of your custom order.


How do you print your invitations?
As of now, Penna Ink offers digital printing. I am happy to also offer you a D.I.Y option. After the final payment is made for the D.I.Y option, I will send you a high resolution PDF so you can print or bring the PDF to your local printer.



What if I am looking for something that is not on your site?
Please feel free to contact me! I can create all the stationery pieces for your big day. Table numbers, escort cards, signage, tags and other pieces! I am happy to work with you to create all the pieces for your event.



How do we communicate during this process?
I am happy to communicate with you via email, phone, facetime, gchat or skype! I understand that making this important purchase over the internet can be a bit unnerving. If you live in or near the Philadelphia area, I would be happy to meet up with you in person!



What is your return and refund policy?
Sorry! Penna Ink, LLC cannot take returns or refund customers for personalized items, such as invitations, stationery, business cards, calling cards, etc.


Once you have given final proof approval, you bear final responsibility for the design and typographical elements of your invitations. Penna Ink, LLC will not bear the costs of reprinting and shipping orders due to any errors you have approved, nor will a refund be issued. However, we can discuss a discounted rate for reprinting your order.

You can cancel your order at any time. Please know that after the 50% non-refundable deposit is made, it cannot be returned. However, you will not be charged the final balance of the order.